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Privacy Policy

 1. Introduction

Snowball Fundraising LLC (“Snowball”) provides easy and secure donation platform using proprietary Two-Touch Technology. Snowball is part of Snowball Fundraising LLC, a Delaware limited liability company having offices at 5501 Eagle Rock Ave NE Suite E3, Albuquerque, NM 87113. At Snowball, the privacy and security of our Customers, partners, and visitors are of paramount importance. Snowball is committed to protecting the data you share with us. This privacy policy explains how we collect, use, transfer and disclose information that can be used to directly or indirectly identify an individual that we may obtain about you through use of our website and IT platforms (“Personal Information”).

This Privacy Policy applies to Snowball’s web site, snowballfundraising.com, as well as the other websites and online access platforms that Snowball operates and that link to this Privacy Policy. This Privacy Policy does not cover our use of information collected through any other means, including through other websites to which we may link. The information practices and the content of such other websites are governed by the privacy statements of such other websites. Snowball also adheres to the privacy policies of its Customers in the event it collects, stores and/or transmits data as part of the services that it provides to such Customers. We encourage you to read this and all privacy policies carefully so that you understand what information is collected from you and how that information is or may be used.  

Your use of the Snowball products constitutes your express acknowledgment of and agreement to the terms, disclaimers and conditions of use contained within this site and in this Privacy Policy. If you have questions or concerns regarding this Privacy Policy, you should contact Snowball by email at privacy@snowballfundraising.com.

2. Collection of Personal Information

Unless otherwise restricted by separate agreement, Snowball may collect, record and analyze information of visitors to its websites and platforms. By visiting the Snowball websites and using its products, you consent to the collection and use of your Personal Information as described herein. Such Personal Information may comprise your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, your areas of interest, interest in Snowball products, and certain information about your skills, certifications, levels of training, job experience, and the company you work for (company name and address), as well as information as to the type of relationship that exists between you and Snowball. If you do not agree with these terms, please do not visit the Snowball websites and the use of its products. If required by applicable law, we will seek your explicit consent to process Personal Information collected on our websites or platforms or volunteered by you. Any consent will be entirely voluntary; however, if you do not grant the requested consent to the processing of your Personal Information, the use of the Snowball websites or platforms may not be possible. Personal Information Snowball obtains from you is generally necessary or useful for Snowball to provide the services or information you have requested.

  • User-provided Information: In connection with the services Snowball provides, we may ask you to provide your name, physical address, ZIP code, phone number, e-mail address, services received or requested and any information required to install and configure Snowball. Your submission of such information online is deemed your consent to Snowball’s use of the information as contemplated in this Privacy Policy.
  • Website/Platform Usage Information: Some information is automatically collected as you browse our websites and/or platforms. Our website or platforms servers automatically collect information such as the domain name of the service providing you with Internet access, the Internet protocol (IP) address used to connect your computer to the Internet, the average time spent on the websites, pages viewed, information searched, access times, and other relevant statistics.
  • Cookies: We also may use cookies on our websites and platforms. Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to ‘remember’ you and your preferences, either for a single visit (through a ‘session cookie’) or for multiple repeat visits (using a ‘persistent cookie’). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you visit (known as ‘first party cookies’), or by third parties, such as those who serve content or provide advertising or analytics services on the website (‘third party cookies’).  Snowball may use cookies for a number of different purposes, some of which are necessary for technical reasons, to enable a personalized experience for both visitors and registered users, or to allow the display of advertising from selected third party networks. Some cookies may be set when a page is loaded, or when a visitor takes a particular action. Most browsers provide for ways to control cookie behavior such as the length of time they are stored — either through built-in functionality or by utilizing third party plugins.
  • Analytics:  We collect analytics information when you use the websites or platforms to help us improve them, including through the use of cookies. We may also share anonymous data about your actions on our websites with third-party service providers of analytics services.
  • Social Media Features:  Our websites may include social media features, which may collect your IP address and information concerning which page you are visiting on our websites or platforms and may set a cookie to enable the social media feature to function properly. If you provide Snowball with your social media details, Snowball may retrieve publicly available information about you from social media. Social media features are either hosted by a third party or hosted directly on our site(s), and your interactions with these social media features are governed by the privacy policy of the company providing the social media feature, such as Facebook or Twitter.
  • Children’s Personal Information:  We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our websites or services. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this Privacy Policy by instructing their children never to provide personal information through the websites or services without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us through the websites or services, please contact us at privacy@snowballfundraising.com, and we will use commercially reasonable efforts to delete that information.

3. Use of Personal Information

Snowball uses your Personal Information obtained through our websites for the following purposes:

  • Providing the services or information you have requested;
  • Personalizing your experience on our websites and/or technology products and platforms;
  • Providing customer support;
  • To improve our websites and/or technology products and platforms; and
  • For other legitimate business purposes.

We may collect and use your Personal Information when:

  • You have consented to the use of your Personal Information. For example, we may seek to obtain your consent for our uses of cookies or similar technologies or to send you marketing communications.
  • We need your Personal Information to provide you with products and services, or to respond to your inquiries.
  • We have a legal obligation to use your Personal Information.
  • We, or a third party, have a legitimate interest in using your Personal Information, such as to ensure and improve the safety, security, and performance of our products and services, to provide you with the correct version of our websites or carry out data analyses.

We indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so, at the time of the collection of your Personal Information. If you do not provide the Personal Information necessary to provide you with our products and services, you will not be able to benefit from them.

If you wish to inquire about your Personal Information that may have been collected on the Snowball platform, please contact us at privacy@snowballfundraising.com


4. Personal Information of Customers

In order to provide services to its Customers, Snowball may also collect certain types of data from them. Except as required to maintain and fulfill certain Customer services, data entered or transferred into Snowball’s platform or databases by Customers, such as content, proprietary data, texts, questions, contacts, media files, etc., remains the property of the Customer and may not be shared with a third party by Snowball without express consent from the Customer.

During a Customer’s registration and later on Snowball’s service platforms, information such as name, company name, email, address, telephone, credit-card number and other relevant data may be provided. This information is used by Snowball to identify the Customer and provide them with support, services, communications, sales and marketing actions, billing and to meet contractual obligations. Snowball will not sell this information to third parties. 

Snowball maintains separate Customer databases with varying access protocols and procedures that may permit a Customer to access and edit, update or delete Customer details. It is the responsibility of the Customer to be diligent in maintaining access to the Snowball platforms to those Customer personnel with appropriate authority. Once a person accesses the Snowball platform on behalf of a Customer, such person meets the definition of Customer in this policy. Snowball will not retain Customer data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

5. International Collection, Use and Transfers

Please see our Data Processing Agreement at https://snowballfundraising.com/data-agreement/ for additional information related to our processing or subprocessing of Personal Information.

Legal Basis for Processing (EEA Visitors Only): If you are a visitor from the European Economic Area, our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it; however, we will normally collect Personal Information from you only where we need the Personal Information to perform a contract with you (e.g., to provide you with our services), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent. In some cases, we may also have a legal obligation to collect Personal Information from you.

If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not (as well as of the possible consequences if you do not provide your Personal Information).

Similarly, if we collect and use your Personal Information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time why we need to use your Personal Information. If we process Personal Information in reliance on your consent, you may withdraw your consent at any time.

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact details provided below.

If you are visiting our websites from the EEA or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your Personal Information to the United States and other jurisdictions in which we operate. By providing your Personal Information, you consent to any transfer and processing in accordance with this Privacy Policy.  For users and Customers with corporate headquarters or chain of custody in the EU or for Customers providing information from the Snowball platform to personnel in the EU, if applicable, Snowball will be the data controller of your Personal Information under the European Union General Data Protection Act (the “GDPR”) in so far as your data was provided to Snowball while you were located in the EU. For more information on whether the GDPR applies to your personal data, please see https://gdpr.eu//.

If you or your organization are required under the GDPR to enter into a contract, or other binding legal act under EU or Member State law, with your data processors, please contact Snowball regarding applicable data processing requirements.

6. Geographical Location of Personal Data

Snowball may offer a number of data regions from time to time. An Snowball  “Data Region” is a set of data centers located within a defined geographical area where data is stored. Personal Information may be retrieved and accessed from any Data Region. Currently Snowball processes data solely in data centers located in the US. Snowball has adopted reasonable physical, technical and organizational safeguards which substantially mirror the safeguards enacted by the EU against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the Personal Information in Snowball’s possession. Snowball will notify the Customer in the event of any known unauthorized access to, or use of, applicable Personal Information in compliance with applicable laws.

All data collected by Snowball Customers through the platform will be stored exclusively in secure hosting facilities. Snowball’s contract with its hosting provider is designed to ensure that all hosting is performed in accordance best industry practices and in compliance with applicable regulations. Snowball’s policy is to protect and safeguard any Personal Information obtained by Snowball in accordance with United States state or federal laws governing the protection of Personal Information and data. Accordingly, Snowball adheres to practices and policies that aim to safeguard the data pursuant to such standards.

7. Retention and Deletion

Snowball will not retain Personal Information longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

8. Acceptance of These Conditions

We assume that all users of our websites and/or platforms have carefully read this Privacy Policy and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website and/or platforms. We reserve the right to change our Privacy Policy as necessity dictates. Continued use of Snowball websites and/or platforms after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy. This Privacy Policy is an integral part of Snowball’s terms of use.

9. Our Legal Obligation to Disclose Personal Information

We will reveal Personal Information without prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to Snowball or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose Personal Information when we have good reason to believe that this is legally required.

10. Snowball’s Data Protection Officer

Snowball has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address:

Snowball Fundraising LLC
Attn: Data Protection Officer
5501 Eagle Rock Ave NE Suite E3
Albuquerque, NM 87113

privacy@snowballfundraising.com 

11. For Further Information

If you have any further questions regarding the data Snowball collects, or how we use it, then please feel free to contact us by email at: privacy@snowballfundraising.com, or in writing at the above address.

Last Updated On March 2020

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